Privacy Policy
Last updated: September 29, 2026
This Privacy Policy describes how Contact Rate LLC ("ContactRate.com," "we," "us," or "our"), a Wyoming limited liability company located at 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, collects, uses, and shares information when you visit contactrate.com, contact us, or use our services.
1. Information We Collect
- Information you give us: your name, email address, phone number, business name, and the content of messages you send us, including through our website contact form.
- SMS consent records: if you opt in to text messages, the date and time of your consent and the IP address it was submitted from.
- Client account and billing information: account details and billing contact information. Payments are handled by a third-party payment processor; we do not store full card numbers.
- Usage information: pages visited, device and browser type, IP address, and similar technical data collected automatically when you use our website.
2. How We Use Information
- To respond to your inquiries and provide customer support
- To provide, operate, and bill for our services
- To send service-related messages by email, phone, or text (text only with your consent)
- To improve our website and services
- To prevent fraud and comply with legal obligations
3. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business (such as hosting, email, payment processing, and messaging providers), who are only permitted to use it to provide services to us
- The client whose advertising campaign a person responded to, as described in Section 1
- Legal authorities when required by law or to protect our rights
- A successor business in the event of a merger, acquisition, or sale of assets
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Text Messages (SMS)
If you opt in on our contact form, ContactRate.com (Contact Rate LLC) may send you text messages about your inquiry, your account, and customer support. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. See the SMS Terms in our Terms of Service.
5. Cookies and Analytics
Our website may use cookies and similar technologies to keep the site working, understand how visitors use it, and measure the performance of our own advertising. You can block or delete cookies through your browser settings; some parts of the site may not work as intended without them.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including providing our services, keeping business and consent records, and meeting legal, tax, and accounting requirements. When it is no longer needed, we delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing messages at any time. Depending on where you live (for example, California), you may have additional rights under state privacy laws, such as the right to know what information we collect and how it is used. To make a request, email [email protected]. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your privacy rights.
9. Children's Privacy
Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
11. Contact
Questions about this Privacy Policy? Contact us at [email protected], by phone at (310) 849-3542, or by mail at:
Contact Rate LLC
1309 Coffeen Ave STE 1200
Sheridan, WY 82801